Need help?
Answers to the questions we get asked most often.
Sizing & comfort
How do I choose my size?▾
Our styles are designed to match your usual shoe size. If you’re between two sizes, check our size guide, also available on every product page.
Can I wear them comfortably all day?▾
Yes. Every style is designed for everyday comfort: a cushioned footbed, arch support, and heel support, so they hold up from morning to night without discomfort.
Are your styles suitable for wide feet?▾
Yes. The ergonomic shape leaves room across the front of the foot, and styles with an adjustable buckle let you fine-tune the fit to your comfort.
Are all sizes available on every style?▾
Almost: Sienna runs from EU 36 to 47, Ravello up to EU 46. Cortina, Alba and Merano run from EU 36 to 41. Exact size availability is shown live on each product page.
Materials & care
What are your shoes made of?▾
A vegan suede with a peach-skin touch, with zero animal material. That’s what lets us offer a well-made product at an honest price, without the cost of leather.
How do I care for my Breya shoes?▾
A damp cloth is all it takes. The vegan suede holds up well against everyday splashes; avoid the washing machine and tumble dryer, which would damage the material and the shape of the sole.
Shipping
What are the delivery times?▾
Your order ships within 1 to 2 business days. You’ll get a tracking link by email as soon as it ships — you can also check your parcel any time on our tracking page.
Is shipping free?▾
No charge, ever: home delivery is free on every order, with no minimum purchase.
Do you ship internationally?▾
Yes, we ship to many countries. You won’t be charged any customs fees on arrival.
Do you deliver to pickup points?▾
No, we deliver exclusively to your home address, to guarantee the most reliable delivery.
Returns & refunds
What’s the deadline to return an item?▾
You have 60 days from delivery to change your mind, no explanation needed.
What are the conditions for a return?▾
Items must be unworn, in perfect condition, and returned in their original packaging.
How do I make a return?▾
Email us at contact@breyashop.com with your order number — we’ll send you the steps within 24h.
When and how will I be refunded?▾
As soon as your return is received and checked, we refund you via the same payment method used for your purchase.
Payment
What payment methods do you accept?▾
Credit cards, PayPal, Apple Pay, and interest-free payment in 2, 3 or 4 instalments, offered directly at checkout.
Is my payment information secure?▾
Yes. All transactions are encrypted, and we never store any banking data on our servers.
Our brand
Why are your prices so low?▾
No middleman, no physical store, no ad campaign to fund, and vegan suede instead of leather. Most of what you pay funds the materials and craftsmanship, not logos or distribution.
Who’s behind Breya?▾
Three people, based in Paris. No outsourced customer service: when you write to us, we’re the ones who reply. Read our story on the Our Story page.
Still have a question?