PRODUCTS & SIZES
How to choose the right size?
How to choose the right size?
Our mules fit true to size. Order your usual size. Our women's mules are available from 36 to 41, and our men's mules from 41 to 44.
What's the difference between women's and men's mules?
What's the difference between women's and men's mules?
The cut and available sizes differ. The women's mules feature a gold buckle, while the men's mules have a silver buckle. The rest—material, comfort, sole—is identical.
What is your commitment to quality / Why choose Breya?
What is your commitment to quality / Why choose Breya?
Our mules are made from suedette and produced in small batches to ensure rigorous quality control. Less than 1% product returns. Each pair is designed to combine everyday comfort with lasting elegance.
SHIPPING & DELIVERY
How much is delivery and what are the methods?
How much is delivery and what are the methods?
We offer two delivery options in mainland France: Colissimo home delivery, free for purchases over €50 (€4.95 for purchases under this amount), and Mondial Relay to a pick-up point, completely free with no minimum purchase. For Europe, home delivery is €6.90 and free for purchases over €80. Mondial Relay pick-up point delivery is also free in eligible countries.
What are the delivery times?
What are the delivery times?
We guarantee shipping and delivery within 3 to 5 business days from your order, both in France and across Europe.
How do I track my Breya order?
How do I track my Breya order?
A follow-up email will be sent to you as soon as your order has shipped, with a link to track your package in real time. You can also track your delivery on our dedicated page: https://breyashop.com/pages/suivi-commande
Are delivery charges refunded in case of return?
Are delivery charges refunded in case of return?
Yes, if you return your entire order, the shipping costs initially paid will be refunded. In case of a partial return, they will not be.
How long will my package remain at the Relay Point?
How long will my package remain at the Relay Point?
Your parcel will be held for 8 days at a Pickup point and 5 days in a Locker. After this time, it will be returned to our warehouse.
RETURNS & REFUNDS
What is the return period for an item?
What is the return period for an item?
You have 60 days from the date of delivery to initiate a return.
Are returns free?
Are returns free?
In France, returns are completely free. We will send you a prepaid label by email. For orders delivered in Europe, return shipping costs are the responsibility of the customer.
What is your return policy?
What is your return policy?
Mules must be returned unworn, with the sole intact (without any signs of wear) and the Breya tags still attached.
How do I make a return?
How do I make a return?
Go to your customer area on breyashop.com, access your order and click on "Request a return". You will receive your prepaid label by email within 24 hours.
When and how will I be refunded?
When and how will I be refunded?
Upon receipt and verification of your return, the refund will be processed within 5 to 10 business days using the same payment method as your original purchase.
PAYMENTS & SECURITY
What forms of payment do you accept?
What forms of payment do you accept?
We accept credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and installment payments via Klarna.
Can I pay in installments?
Can I pay in installments?
Yes, through our partner Klarna. The option is offered at checkout, subject to approval.
Are my payment details secure?
Are my payment details secure?
Yes. All transactions are encrypted via SSL/TLS protocols. We do not store any banking data.
Why was my payment declined?
Why was my payment declined?
This may be due to a card limit, incorrect information, or a refusal from your bank. Contact us at contact@breyashop.com, and we will help you finalize your order.